The point of Business Service Management (BSM) is business, not technology. It’s based on the belief that if you deliver IT service in a way that keeps the goals of the business squarely in front of you, you are bound to do it better.

Interlink Software has been working with some of the largest organizations in the world to meet the challenge of aligning IT with the business. Now we have taken our experience and encapsulated it in an exciting and innovative new set of patent-pending technologies we’re calling BSM 2.0™.

 

BSM 2.0™ is the next stage in the evolution of Business Service Management. It addresses two of the biggest shortcomings of BSM 1.0—accuracy and cost.

Accuracy means measuring IT service in real-world terms, terms that your business users will understand. One-dimensional service level agreements (SLAs) based solely on availability are quickly becoming obsolete. Availability is important, but so are financial impact, security, end-user experience, capacity—the list goes on. Accurate SLA tracking requires a product that can accept real-world SLAs as inputs to service models, a product that can measure all the dimensions of IT service. And, with our new Service Compass™, we give you an intuitive way to navigate all these aspects of the health of your business services. That’s BSM 2.0™.

Cost means delivering BSM faster and therefore cheaper. Building and maintaining service models can be labor-intensive and expensive. BSM 2.0™, featuring our patent-pending, dynamic impact calculation engine (ICE), brings a new level of automation to this process. It moves you away from static, hierarchical service models to a subscription-based approach that is more flexible and easier to maintain. It still leverages your CMDB and your automated discovery tools, it just does it better. That’s BSM 2.0™.

BSM 2.0™ patent pending, application # 12/050,339