About Interlink

Founded in 1996, Interlink Software is an Independent Software Vendor (ISV) fully owned by its founders and employees and self-finances its growth with the proceeds from its operations.

In the late 1990's Interlink Software pioneered the approach of incorporating a Configuration Management Database (CMDB) into our product design, implementing a low maintenance, process driven approach to delivering Business Service Management (BSM) and Service Configuration Management (SCM).

What is BSM?

According to Gartner ("Business Service Management: Lessons Learned," 30 July 2003, Debra Curtis and Donna Scott),

"IS organizations are increasingly being pressured by business units to support end-to-end service-level agreements and provide a business-oriented display of how well IT services are performing in support of critical business processes. In addition, IS organizations are searching for effective ways to demonstrate their alignment with the business and manage their support priorities in a business context. To accomplish this, you need tools that document and correlate IT components to business services, thus enabling more-productive communication between the IS organization that delivers the services and the business users who consume them. The generic industry term for tools offering this functionality is business service management (BSM)".

Where we are today

Installed in numerous blue chip organisations globally the Interlink Software products enable our customers to identify in real-time, and historically how the availability, and performance of their IT infrastructure affects their business, allowing them to dramatically improve the service they provide their customers.

Interlink Software has been proven time and time again, in the largest enterprise environments to enable the rapid delivery of best practice based BSM and SCM solutions.